Maui Wowi is an event-based franchise. And that means our franchisees have the power to build their Maui Wowi franchises by earning repeat business. There are many ways to earn repeat business by preparing, doing what we do best, making face-to-face connections and following up with clients.
Preparation Goes A Long Way
The best way to earn repeat business from any one client is to do your part to make sure the event goes off without a hitch. And preparation is key. For your very first event as a Maui Wowi owner-operator, your regional director of operations – or RDO – will help you prepare, before helping you serve up tropical smoothies and Hawaiian coffee. Preparations include ordering just the right amount of inventory, getting familiar with our point of sale system and setting up your food truck or Ka’anapali Cart. By making sure that you are as prepared as possible, you decrease the chances of mishaps or disasters. And that increases your chances of making your client happy – and wanting you back again.
Serve Up a Slice of Paradise
Maui Wowi franchisees serve each creamy, tropical smoothie with a side of Aloha Spirit. We want to bring each guest into our paradise, even if it’s just for the short amount of time it takes for us to blend up their drink. But that slice of paradise makes all of the difference. Not only does this bring a smile to our customer’s faces, but it will encourage them to seek out Maui Wowi franchise locations even after the current event. Plus, once your client hears about how happy your customers are with their Maui Wowi experience, they will be encouraged to seek you out again.
Connect with Your Client
When you have a long line of customers to serve, and your blender is going, it can be easy to forget to chat with the person who hired your Maui Wowi franchise. We encourage franchisees to make it a point to make a face-to-face connection with your client. This allows them to put a face to the person they’ve been emailing. And this is your chance to demonstrate the value your business is adding to their event. Maui Wowi is making the clients’ guests happy with tasty smoothies and gourmet coffee, and, hopefully that means they will come back again in search of a Maui Wowi K-Cart or catering unit. Plus, once your client has their first taste of a fresh Maui Wowi fruit smoothie, they will want you to keep coming back.
Even after the blenders are unplugged and your Maui Wowi unit is on its way home, there is still a little bit of work to be done: follow up! After you finish your event, be sure to reach back out to the client. Your message can include a thank you and an ask for consideration in the future. Not only is a follow-up email excellent etiquette, it ensures that the client won’t forget about the positive impact your business had on their event. And that’s a great reason to hire your Maui Wowi franchise unit (or units) on a repeat basis.
If you are ready to build your Maui Wowi franchise by earning repeat business, please reach out for more information about the Maui Wowi franchise opportunity.